It's time to automate more. This isn't about replacing people; it's about giving them better tools. Each new hire is a drain on existing staff while training continues. Give your existing people more power to handle problems, don't just add people to a problem area.

Each new tool also requires training time, but the tool improves your whole business.

Choosing a trouble ticketing system is no trivial decision. Your choice will be influenced by other software choices you may have already made, such as your billing system.

Look carefully, examine all the options. That what this directory is for: to show you all of the options you have.

As you narrow your choices further, be sure to check out the Quick Reference Chart.

Best Practical RT
Bugzilla
ConnectWise PSA
HEAT Product Suite
Intec
Kayako SupportSuite
KnowPlex
RightNow CRM
Wombat Help Desk
WonderDesk

To be added
osTicket
Remedy
Siebel acquired by Oracle